Car Rental Services for People with Disabilities
A man wearing a light gray shirt and blue jeans prepares to push himself out of his wheelchair and into a red car.

Rental Cars for Handicapped Drivers

At Hertz, we want to make your rental experience as easy and convenient as possible. A full range of special services are available to both the Hertz customer and any member of the traveling party with physical disabilities. The basic services we offer are detailed here. If you need additional information or assistance, please ask a Hertz representative.

Accessibility Hand Controls - Hertz Rental Cars

Hand controls

At U.S. locations, cars equipped with hand controls are available at no extra charge. Reservations for cars equipped with hand controls can be automatically confirmed with as little as 8 hours notice at major airport locations, and as little as 24 hours notice at other major locations.*

One-way rentals of hand-control cars are permitted without any extra cost for the special equipment. However, certain restrictions and intercity fees do apply to all one-way rentals. Please check for details at time of reservation.

*While Hertz is able to provide hand controls on certain vehicles within our fleet, due to customer safety concerns and vehicle availability considerations, we cannot provide adaptive driving devices on every model or confirm a particular make or model for a reservation.
Accessibility Spinner Knobs - Hertz Rental Car

Spinner Knobs

Steering wheel spinner knobs are also available at many U.S. locations to assist drivers who need them. Please request at time of reservation. Reservations for cars equipped with spinner knobs can be automatically confirmed with as little as 8 hours notice at major airport locations, and as little as 24 hours notice at other major locations.
Accessible Parking - Hertz Rental Car

Accessible Parking

All Hertz corporate locations have designated accessible parking at car return areas. When returning your rental car to a Hertz location, you should inform the Hertz representative of any special needs, and they will direct you to the accessible parking area.
Acessibility Easy Access Bus - Hertz Rental Car

Easy Access Bus

For Hertz customers using wheelchairs, our new Easy Access bus provides an electrically-operated ramp as well as two ADA* compliant wheelchair positions. Wider doors, spacious aisles, and waist high luggage racks are also designed to make traveling easier and more comfortable.

*Americans With Disabilities Act
Accessibility Reservation System - Hertz Rental Cars

Hertz Reservation System

To ensure that your specific needs are met, Hertz Hypertrax technology allows our system to identify five different special needs: left-hand controls; right-hand controls; steering wheel spinner knobs; visual impairment; and a customer with a disability or that a member of the traveling party has a disability.
Phone Icon - Hertz Rental Cars  Toll-Free Reservation Numbers
Hertz reservations for cars anywhere in the world are made by calling a toll-free number. Please be sure to ask to speak with Special Services for a disability needs.

In the United States
For U.S. reservations: 1-800-654-3131
For international reservations: 1-800-654-3001

Phone Icon - Hertz Rental Cars  Telephone Service for the Hearing Impaired
For people with a hearing or speech disability, the Hertz Worldwide Reservation Center can be contacted using the Telephone Device for the Deaf (TDD) 24 hours a day.

Just call toll-free: 1-800-654-2280.
Drivers for People with Visual or Physical Disabilities

Drivers for people with visual or physical disabilities who hold a valid driver's license and are at least 25 years of age may drive a Hertz car rented by the person for whom they are driving. Such drivers are considered to be authorized operators under the terms of the Hertz Rental Agreement. When reserving a car, you must advise Hertz that you have a visual or physical disability and that you will be renting a car and providing a licensed driver. You must also be present at the Hertz counter at the time of rental.

Skip the line and deal directly with one of our agents. Hertz ExpressRent (TM) Kiosk.