Weather Travel Advisory

Check back here for the most up-to-date information on Hertz location closures and weather advisories - Updated Wednesday, March 13, 2019, 8:00 PM ET

Rental locations in storm-affected areas may operate under reduced hours or temporarily close for the safety of our customers and employees.

Weather Closures

For further assistance, please visit our Contact Us - page or call 1 (800) 654-3131.


The location I am due to return my vehicle is closed. Can I return my rental to another location?

Customers who were originally scheduled to return their rental to a storm-affected city may return it to another Hertz location within 400 miles at no extra charge.

I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?

Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.

I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?

Contact our Customer Care team at 1 (800) 654-3131 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.

How do I contact customer care?

Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-3131.

Your Safety is Paramount

  • Always wear your seatbelt
  • Never drive through floodwaters
  • Slow down during high winds
  • Be aware of your surroundings – watch for other vehicles, downed power lines, and debris
  • Turn on headlights in the rain and low light conditions
  • Treat intersections with inoperative traffic lights as stops

For weather preparation and safety tips, please visit our partners at AAA.