Rental locations in storm-affected areas may operate under reduced hours or temporarily close for the safety of our customers and employees.
The location I am due to return my vehicle is closed. Can I return my rental to another location?
Customers who were originally scheduled to return their rental to a storm-affected city may return it to another Hertz location within 400 miles at no extra charge.
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?
Contact our Customer Care team at 1 (800) 654-3131 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.
How do I contact customer care?
Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-3131.
For hurricane preparation and safety tips, please visit our partners at AAA.